Customer Education
Documentation freshness, findability, and the certification program.
Customer Education is an old pain. Docs are showing their age and our certification program needs an overhaul. The goal here is automated systems that keep docs fresh and surface the ones most in need of review, plus a credential path that eases onboarding for new customers.
Documentation & findability
pantheon-systems/documentation
PRs merged · YTD263
Issues opened · closed · YTD61 · 34
Docs reviewed (fresh / total)549 / 895 (61.3%)
346 stale (not reviewed in 12mo)
2026-07-04 → 2026-08-03
Searches1,958
Click-through rate35.3%
Avg click position (ACP)2.69
Avg click position — trailing 30-day window, per run — lower = results found sooner
Top searches — average click position (last 30 days — which specific queries surface results high vs. deep)
| Search phrase | Searches | CTR | Avg click position |
|---|---|---|---|
| multidev | 411 | 39.8% | 3.12 |
| sftp mode | 192 | 62.7% | 1.68 |
| terminus | 125 | 68.9% | 2.44 |
| sftp | 84 | 52.7% | 4.18 |
| account tiers | 52 | 67.7% | 1.00 |
| logs | 39 | 85.7% | 2.52 |
| agcdn | 38 | 90.0% | 1.90 |
| pantheon.yml | 37 | 19.4% | 6.00 |
| multidev faq | 33 | 65.0% | 1.00 |
| autopilot | 33 | 94.1% | 3.95 |
| solr | 32 | 14.3% | 1.50 |
| gcdn | 32 | 88.2% | 1.03 |
| next.js | 29 | 107.1% | 1.11 |
| github | 20 | 66.7% | 3.73 |
| wordpress | 19 | 18.8% | 1.33 |
Documentation quality & reach
Siteimprove — docs.pantheon.io
86.0
+8.5 vs industry
▲ 3.88 · 30d
Quality assurance
98.1
+28.8 vs industry
▲ 11.42 · 30d
Accessibility
80.8
−1.7 vs industry
▼ 0.04 · 30d
79.1
−2.1 vs industry
▲ 0.26 · 30d
11,378docs visits · last 30 days▲ 19.20%
Scores over time — per collector run
DCI86
Quality assurance98.13
Accessibility80.75
SEO79.12
As of Aug 3, 2026 · scores are current-state (trailing), benchmarked to industry peers (lower-than-benchmark shows red). Docs traffic is the trailing-30-day visits series.
Certifications
Passed credentials (WebOps) — trajectory by year
Passed · all-time207
Passed · YTD6