Customer Education
Documentation freshness, findability, and the certification program.
Customer Education is an old pain. Docs are showing their age and our certification program needs an overhaul. The goal here is automated systems that keep docs fresh and surface the ones most in need of review, plus a credential path that eases onboarding for new customers.
Docs traffic
GA4 · Pantheon Documentation · 2026-08-29 → 2026-09-28
Readers14,114
Pageviews34,726
Engagement rate36.6%
Returning readers16.7%
Avg engagement / reader46.1s
Readers per day
How readers arrive — sessions by channel
13,015
7,036
1,518
353
310
Most-read pages
/1,520 views · 810 readers
/ssh-keys1,178 views · 657 readers
/guides/global-cdn/next-gen-global-cdn1,079 views · 576 readers
/search937 views · 506 readers
/release-notes/1653 views · 419 readers
/guides/account-mgmt/workspace-sites-teams/teams636 views · 351 readers
/core-updates612 views · 426 readers
/terminus/commands428 views · 168 readers
Documentation & findability
pantheon-systems/documentation
PRs merged · YTD340
Issues opened · closed · YTD71 · 46
Docs reviewed (fresh / total)599 / 904 (66.3%)
305 stale (not reviewed in 12mo)
2026-08-29 → 2026-09-28
Searches992
Click-through rate36.5%
Avg click position (ACP)3.66
Avg click position — trailing 30-day window, per run — lower = results found sooner
Top searches — average click position (last 30 days — which specific queries surface results high vs. deep)
| Search phrase | Searches | CTR | Avg click position |
|---|---|---|---|
| terminus | 50 | 66.7% | 2.56 |
| pantheon.yml | 39 | 8.3% | 5.25 |
| logs | 33 | 94.1% | 4.30 |
| next.js | 30 | 87.5% | 3.25 |
| secure integr | 27 | 0.0% | 0.00 |
| gcdn | 24 | 71.4% | 1.11 |
| custom upstream | 24 | 84.6% | 8.65 |
| agcdn | 23 | 91.7% | 3.88 |
| sso | 23 | 91.7% | 1.60 |
| cloudflare | 21 | 75.0% | 3.00 |
| php version | 19 | 58.3% | 2.27 |
| wordpress | 17 | 54.5% | 5.83 |
| autopilot | 16 | 100.0% | 5.94 |
| new relic | 16 | 100.0% | 1.83 |
| traffic | 16 | 100.0% | 3.58 |
Contribution sources
Merged docs PRs by where they came from · 2026 to date
Outside the docs team
189
55.9% of 338 merged PRs
From Pantheors
177
52.4% · 33 people
From the community
12
3.5% · 8 people
Outside contributors
41
vs 53.9% share in 2025
Docs teamPantheorsCommunity
Top contributors outside the docs team — merged PRs, 2026 to date
23
18
17
16
15
15
10
9
8
7
4
4
By team — 2026 to date
131
24
12
12
7
2
1
Teams are derived from GitHub org membership, refined by Source: labels where they exist. Bots excluded.
Documentation quality & reach
Siteimprove — docs.pantheon.io
86.3
+9.1 vs industry
▲ 0.78 · 30d
Quality assurance
95.0
+26.3 vs industry
▲ 1.04 · 30d
Accessibility
82.5
+0.3 vs industry
▲ 1.33 · 30d
81.3
+0.2 vs industry
▼ 0.04 · 30d
25,102Siteimprove visits · last 30 days▲ 104.80%
Scores over time — per collector run
DCI86.26
Quality assurance94.99
Accessibility82.54
SEO81.25
As of Sep 28, 2026 · scores are current-state (trailing), benchmarked to industry peers (lower-than-benchmark shows red). Visits here are Siteimprove’s own measure and will not match GA4’s reader count above — different bot filtering and session models. GA4 is the headline traffic figure; this series is context for the quality scores.
Certifications
Passed credentials (WebOps) — trajectory by year
Passed · all-time208
Passed · YTD7